Customer Satisfaction Evaluation | bei Rakuten.de.
Shoppen Nach Kategorien
0
ZURÜCK
ZURÜCK
Volle Beschreibung anzeigen

Lieferung

Kostenlose Lieferung in 6-8 Werktagen

Gratis Lieferung & Rückversand mit Club Rakuten - jetzt upgraden
Angaben zum Verkäufer:
Calle-Arco 
Widerruf / AGB / Datenschutz / Impressum

206,63 Preis inkl. MwSt.
Bitte wählen Sie zuerst eine Variante

Erfahren Sie Alles >>


  • Produktbeschreibung
The customer orientation philosophy of modern business organizations and the implementation of the main principles of continuous improvement, justifies the importance of evaluating and analyzing cust omer satisfaction. In fact, customer satisfaction isconsidere d today as a baseline standard of performance and a possi ble standardo f excellence forany business organization. Extensive research has defined several alternative approaches, which examine the customer satisfaction evaluation prob lem from very different perspectives. These approaches include simple quantitative tools, statistical and data analysis techniques, consumer behavioral models, etc. and adopt the following main prin ciples: . The data of the problem are based on th e customers' judgments and are directly collected from them. . This is a multivariate evaluation problem given that customer's overall satisfac tion depends on a setof variables representing product/service characteristic dimensions. . Usually, an additive formula is used in order to aggregate partial evaluations in ano verall satisfaction measure. Many of the aforementioned approaches don ot consider the qualitative form of customers' judgments, although this information constitutes the main satisfaction input data. Furthermore, insev eral cases , the measurements are not sufficient enough to analyze in detail customer sa tisfaction because models' results are mainly focused on a simple descriptive analysis.

Produktdaten

Artikelnummer9781461425021
ISBN9781461425021
MPN9781461425021
Trusted Shops Bewerungen

BEI JEDEM EINKAUF SUPERPUNKTE SAMMELN & SPAREN

Was sind Rakuten Superpunkte?

Wenn Sie bei Rakuten shoppen, wird Ihrem Kundenkonto für jeden Euro des Kaufpreises Rakuten Superpunkte im Wert von 1 Cent gutgeschrieben.
(100 Superpunkte = 1 €)